Mark Troyer
A-6358 140th Ave
Holland, MI 49423
616/335-3486
disco@gestalt.net
To never stop learning
Senior member of Unix operations team maintaining servers for the Branded Dial hosting product. Responsible for all system operations and maintenance of production servers. Services include internet mail, personal web hosting, Usenet news and radius authentication for dialup. Write Perl and shell scripts to automate tasks and generate reports. Responsible for meeting service level agreements for high-profile customers. Maintain Domain Name Service for legacy ANS customers. Participate in 24x7 oncall rotation. Personal assignments include server backups, capacity planning, monitoring and logging.
Manage 8-member Unix engineering team. Team responsibilities include development and engineering of Solaris web hosting product and enterprise-wide backups of servers in hosting data centers. Manage Solaris web servers in data centers in Virginia, California, Ohio and the United Kingdom. Implemented backup solution for collocation customers. Responsible for testing and recommending hardware and software for Solaris hosting servers and infrastructure. Develop tools for automation and monitoring of hosting products.
Provide technical leadership for 7-member web hosting team. Lead the EMT - specialized web hosting team responsible for setup and support of complex hosting customers. Responsible for maintaining world-class availability, reliability and performance of web hosting services and achieving high customer satisfaction ratings. Responsible for setup and maintenance of server in data centers in Virginia, California, Ohio and the United Kingdom. Duties include building proprietary Solaris install for rollout of Solaris 2.6, scripting and setup of monitoring tools for use in the web hosting farm, and general systems administration of Solaris 2.4, 2.5.1 and 2.6 servers. Support Netscape Communication and Enterprise servers. Rolled out support for Apache server. Test and recommend hardware and software for Solaris web hosting farm.
Responsible for setup and maintenance of web servers on various hardware and OS platforms using NCSA, Apache and Netscape web servers. Performed system administration (in house and for customers) on Solaris, SunOS, Linux, BSDi, FreeBSD, NeXTSTEP and WindowsNT. Performed hostmaster duties, including being responsible for delegations in the il.us domain. Redesigned corporate identity, including overseeing printing of letterhead, business cards and marketing collateral. Designed various print advertisements and brochures for company. Designed web pages for CICNet and customers, including some CGI programming using Perl. Performed general Mac/PC/Unix hardware and software support.
Responsible for multimedia and World-Wide Web design at the automotive division of a Fortune 50 company. Designed and programmed interactive presentations for internal and external use, including a touchscreen kiosk for trade shows. Installed and administered Unix-based web server, and designed all web pages. Served as administrator for both internal and external web-based applications. Assisted with and designed various printed materials.
Communication Design program at Eastern Michigan University.
Available upon request.